Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- ...the level of service and communication with the entire office, is first rate.
“There are seemingly endless options for insurance, both locally and online, but dealing with someone that you know and trust still matters. Bill Jones has been my agent for nearly 20 years, and for many reasons. Rates are affordable and competitive, yes, that’s important too. But the level of service and communication, with the entire office, is first rate. I highly recommend Jones Insurance Service.”
- They are prompt, polite, efficient...
“I’ve been purchasing auto and home insurance from various companies for over 50 years, and this has been the best company of all. They are prompt, polite, efficient, and do not try to avoid paying legitimate claims. Their rates have been very fair and competitive.
- Calls were answered, or if not available, returned within the day.
“I highly recommend Jones Insurance Service. They provided excellent customer service and great prices as we purchased our home and insured our cars. This was especially valuable as we are quite a distance from the Jonesborough area. Calls were answered, or if not available, returned within the day. They were very responsive to email inquiries.”
- ...Jones Insurance Stepped Way Up to HELP us!
“During a very trying time in our lives, that came from a severe hail storm in our city, Jones Insurance Stepped Way Up to HELP us! The hail storm damaged our home, our brand new car, and the AC on our camper. They were spot on in getting adjusters to us to help us get everything repaired. They are like family to us,, and we are so thankful for the way they take care of us. Thanks to Bill and his entire staff!”
- I have never had such personal care from any other insurance agency ever.
“I had an incident where my car was hit by another person. The other individuals insurance covered the claim, but Jones Insurance stayed involved to make sure everything was handled promptly and professionally.
I have never had such personal care from any other insurance agency ever.
- We have been with Jones Insurance Service for over 15 years...
“We have been with Jones Insurance Service for over 15 years and we would not think of changing to another company. They are always very professional and friendly when we need their help. Any policy changes we need to make, they are always prompt to do so. We have a new driver on our policy and I feel that their rates are very affordable. We have been well taken care of anytime we have made a claim. I would highly recommend Jones Insurance Service.”
- They have excellent follow through...
“I was referred to Bill Jones and basically every type of insurance I inquire about is the cheapest and most dependable from Bill Jones and Erie! All the staff are very helpful and take their time explaining the ins-and-outs to a newbie like me. They have excellent follow through and treat every customer like they’re the most important thing in the world”