Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Noah F., Johnson City, Tennessee“Being a young adult tackling things such as insurance is difficult, especially when the concepts are new and sometimes confusing. Jones Insurance has made the entire process move so smoothly! Darlene Curtis did an exceptional job walking my wife and I through the process with ease, and made our experience getting insurance a positive one. Darlene provided me with all the information I needed to obtain and further helped me understand what my policy covered and all the insurance jargon associated. I strongly recommend Jones Insurance Service to anyone in the Tri-Cities area, and I want to commend Darlene Curtis for making the experience of obtaining insurance a positive one! I commend this firm for their honest practice and kind and helpful staff!”
All A., Johnson City, Tennessee“Excellent service and follow up. Easy to deal with and they strive to help their customers. I highly recommend giving them a call for any and all your insurance needs!”
- SFS F., Johnson City, Tennessee
“It’s assuring to know the same person who sold you a policy is the same individual who will handle any claims. No 800 numbers to call, no phone prompts to deal with, and no array of customer service agents to hand you off to different departments. I’ve been insured by Bill Jones for 30 years, and have always been satisfied with the service and coverage he and Rita have provided.”
- CLCarter L., Johnson City, Tennessee
“Bill Jones and his friendly staff have been so efficient, kind and helpful with my personal insurance needs. I particularly like their choice of insurance carrier for me, very good company. Highly recommend them.”
Dave M., Johnson City, Tennessee“Bill Jones has been my Erie Agent for 20 years. I bought insurance and got peace of mind as a bonus. Great service from a caring agent representing a great company. That’s why I’m a satisfied client of Jones Insurance Service.”
- SMSteve M., Johnson City, Tennessee
“Very satisfied with Jones Insurance Service. Friendly staff and professional service!”
T, Johnson City, Tennessee“Extremely helpful staff. Professional and courteous.”
- GHGarrett H., Johnson City, Tennessee
“Darlene was extremely helpful in finding what I need.”
- DJdavid j., Johnson City, Tennessee
“I had a question about an issue with my son who is not even a client of Jones Insurance. Bill spent several minutes on the phone helping me with advice for my son. I would highly recommend Jones Insurance.”
- JBJacob B., Johnson City, Tennessee
“I hadn’t realized how poor my former coverage was. Bill and Darlene sat down with me and walked with me through my entire policy, answering any question I had. Because of their help, my premiums are now less and my coverage is over 4x better than before. Huge “thank you” to the friends at Jones Insurance Service!”
Carley D., Johnson City, Tennessee“We had wind damage on our roof and Jones Insurance worked to get someone out that day to check it, with no cost to me, and then had an adjuster out within 2 days of the damage happening. I reported the claim on a Tuesday or Wednesday and had a check for a roof replacement by Monday. No hassle. I wish all companies were this quick and hassle free.”
Ethan F., Johnson City, Tennessee“I’ve had insurance with Jones Insurance for over 10 years. Bill has been fantastic to work with. Always quick to respond and very helpful. Insurance can be hard to navigate but they do an excellent job of finding the right coverage and even assisting with claims.”
Jeff W., Johnson City, Tennessee“Excellent Staff, Very Friendly and Helpful!!!! Will answer all Questions Very Professionally.”
- JMJacob M., Johnson City, Tennessee
“Wonderful experience. They saved me nearly $60 a month on my auto insurance. And the staff is incredibly kind and informative. Highly recommend!”
Joseph C., Johnson City, Tennessee“There are seemingly endless options for insurance, both locally and online, but dealing with someone that you know and trust still matters. Bill Jones has been my agent for nearly 20 years, and for many reasons. Rates are affordable and competitive, yes, that’s important too. But the level of service and communication, with the entire office, is first rate. I highly recommend Jones Insurance Service.”